Zoomcar leverages Google Cloud’s Gemini models and AI/ML platform to achieve a significant
reduction in host onboarding time, host-driven cancellations and also fraud detection on the
platform.
Bangalore, India – 6 August 2025 – Zoomcar Holdings, Inc. (“Zoomcar”) (OTCQX: ZCAR),
India’s largest peer-to-peer car-sharing marketplace, has collaborated with Google Cloud to
integrate Generative AI (GenAI) and Machine Learning into its platform – enhancing how
guests book, hosts onboard, and how Zoomcar ensures safety at scale.
The announcement builds on a period of strong financial and operational momentum for the
company. In FY24-25, Zoomcar reported a 44% improvement in Adjusted EBITDA, with
contribution margin reaching a record 47%, driving approximately $10 in contribution per
booking. These gains reflect significant progress in automation, AI-led customer experiences,
and operational rigor, many of which are now being further scaled through this deepened
technology partnership with Google Cloud.
Over the past three months, Zoomcar has used Google Cloud’s Vertex AI and Gemini models
to deploy intelligent AI agents across the user journey. These solutions are already delivering
tangible improvements in user experience, operational efficiency, and trust on the platform.
One of our standout innovations is Host Assist – a Large Language Model (LLM)-powered AI
assistant designed to simplify and accelerate the host onboarding journey. Hosting a car on
Zoomcar comes with its nuances, and Host Assist clarifies the process by delivering instant,
24X7 policy-aware guidance 24×7 to prospective hosts. Built on a Retrieval-Augmented
Generation (RAG) framework and leveraging Gemini Flash 2.0 model, Host Assist has helped
prospective hosts complete their onboarding journey faster — driving a 30% reduction in
average onboarding time. By providing on-the-go, real-time query resolution, it eliminates the
need for hosts to wait for live interactions with Zoomcar’s Host Success team.
To support hosts beyond onboarding, we’re building a Host Intelligence Engine — an
AI-powered platform that delivers personalized feedback and actionable insights to help
maximize host earnings and lifetime value. By analyzing host behavior, actions, and
benchmarking against top performers, the engine offers tailored recommendations on key
business levers. We’ve begun with Pricing Insights — providing data-backed suggestions to
help hosts price their cars more effectively and improve their earnings.
As part of our broader AI-led efforts to enhance marketplace quality, we’ve also focused on reducing
host cancellations — a key factor in guest satisfaction. By leveraging Google Cloud’s Gemini models
to analyze host-guest chats and voice calls, we can accurately pinpoint responsibility in cancellation
disputes. This enables timely feedback and corrective actions with hosts, leading to improved
behavior. This is expected to reduce host-driven cancellations, directly contributing to a betterguest experience and repeat rates. Complementing these efforts, we’re also strengthening guest
quality — another key pillar of marketplace trust. Leveraging a real-time AI-driven fraud detection
engine built on our Customer Data Platform (CDP), we analyze encrypted identity attributes, KYC
documents, and selfies to proactively flag suspicious activity. This system equips our operations
team with timely alerts and is expected to significantly improve the fraud detection accuracy in
future, further enhancing platform integrity and host confidence.
“Generative AI is transforming industries, and Zoomcar is an example of how companies can
leverage these tools to create truly intelligent and seamless customer experiences,” said Sashi
Sreedharan, Managing Director, Google Cloud India. “We are excited to see Zoomcar’s
continued innovation and how their use of Vertex AI and Gemini is setting new benchmarks
for efficiency, trust, and personalized interactions in the car-sharing marketplace.”
“Our focus has been to bring GenAI out of the lab and into real-world impact for both our
customers and internal customer experience teams. With Google Cloud, we’ve built
context-aware AI agents and ML models that are deeply embedded into our workflows that
not only drive significant commercial results but also build deeper trust and loyalty with our
customers.” said Vishal Ramrakhyani, Head of Product & Engineering at Zoomcar.
About Google Cloud: Google Cloud is the new way to the cloud, providing AI, infrastructure,
developer, data, security, and collaboration tools built for today and tomorrow. Google Cloud
offers a powerful, fully integrated and optimized AI stack with its own planet-scale
infrastructure, custom-built chips, generative AI models and development platform, as well as
AI-powered applications, to help organizations transform. Customers in more than 200
countries and territories turn to Google Cloud as their trusted technology partner.
About Zoomcar: Founded in 2013 and headquartered in Bengaluru, Zoomcar is India’s leading
peer-to-peer car-sharing marketplace, connecting Hosts with Guests across 90+ cities. The
platform promotes affordable, flexible, and sustainable urban mobility while empowering
individuals to become mobility micro-entrepreneurs.
Press Contact: press@zoomcar.com
Investor Relations: investors@zoomcar.com
Forward-Looking Statements: This press release may contain forward-looking statements
about our plans, efforts, projections, goals, assumptions, commitments, expectations, or
prospects related to our collaboration with Google. These forward-looking statements reflect
our management’s current expectations for this alliance and these statements entail
significant risk and uncertainty. To identify these forward-looking statements, we use terms
such as “may,” “will,” “aim,” “increase,” “estimate,” “intend,” “indicate,” “continue,” “expand,”
“empower,” “believe,” “evolve,” “exponentially,” “emerging,” or the negatives thereof, as well as
other variations or comparable terminology. We ask that you read statements that contain
these terms carefully because we believe this information is important for our investors and
customers. Any forward-looking statement in this press release refers solely to what isaccurate as of the day it is issued or based on assumptions that Zoomcar believes to be
reasonable. The actual results and outcomes may materially differ due to various factors or
events beyond our control which may not be foreseeable at all times. We cannot guarantee or
assure any plan, initiative, projection, goal, assumption, commitment, expectation, or prospect
set forth in this press release can or will be achieved. We undertake no obligation to alter or
revise pub